Overview
At Karrivo, we want you to be completely satisfied with your experience. This policy outlines when and how you can request a refund for credit purchases made on karrivo.co.
Karrivo is operated by Neuroots Global.
1. What We Sell
Karrivo sells AI credits used for:
- Resume analysis and parsing
- AI-powered job matching
- AI Insight analysis per job
- Hidden Market company scans
Credits are consumed when these features are used.
2. Eligible for Refund
You may request a full or partial refund if:
- A technical failure occurred where credits were deducted but the feature did not work
- You were charged twice for the same transaction
- Credits were purchased but never added to your account
- You request a refund within 7 days of purchase
- The credits purchased have NOT been used
3. Not Eligible for Refund
Refunds will not be issued for:
- Credits that have already been used
- Dissatisfaction with AI match quality (we are in beta — results vary by resume and market)
- Change of mind after credits are consumed
- Refund requests made more than 7 days after purchase
- Accounts found violating our Terms of Service
4. Partial Refunds
If some credits have been used, only the unused portion is eligible for a proportional refund.
5. How to Request a Refund
Email us at support@karrivo.co with:
- Subject line: "Refund Request — [Your Order ID]"
- Your full name
- Registered email address
- Reason for refund request
- Screenshot or proof of payment
We will respond within 1 working day.
Approved refunds will be processed within 3 working days to your original payment method.
6. Beta Disclaimer
7. Contact Us
For any refund queries:
- Email: support@karrivo.co
- Response time: Within 1 working day
- Refund processing: Within 3 working days of approval
8. Governing Law
This Refund Policy is governed by the laws of India. Any disputes are subject to the jurisdiction of Thiruvananthapuram, Kerala, India.